Correspondence Management

Track, manage and report on your payer and vendor refund correspondence

The Challenge

A key business requirement for all healthcare providers is to manage the ever-increasing correspondence related to refund requests from payers and their vendors. As volumes of requests increase, so does the cost to your facility to remain profitable, sustainable and compliant in today’s healthcare environment.

The Solution

TREND can deliver a comprehensive and customizable solution. TRENDTrack is our secure, cloud-based refund correspondence management application that can be easily integrated into your back-office revenue cycle processes. It will reduce duplication, prioritize work and streamline the correspondence workflow process to help your facility reduce administrative costs.

Average years of credit balance resolution experience for a TREND recovery analyst

Average number of accounts worked per day by a TREND recovery analyst


Average rate of inaccurate refund request letters received by providers

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Our Streamlined Approach


Providers can import their inventory of electronic refund requests into TRENDTrack. TREND is able to tailor a technology-driven resolution process to address your specific and unique challenges with reconciling refund requests. 

This process is enhanced when TREND is able to partner with insurance payers to send their electronic refund requests directly to providers through TRENDTrack. Providers will then be able to review, approve and dispute all claims directly with the insurance payer’s claim adjustment staff.

Collaborative and Transparent

Manage, track, and report on your inventory of refund requests. Our application provides real-time status updates, an accurate audit trail and comprehensive reporting. TREND provides key insights while more effectively managing this costly business requirement.

Complements Your Existing Process

The utilization of the application is easy to implement and is provided at no cost. Providers will generally just need to either provide the inventory of electronic refund requests or inquire to see if TREND is partnered with insurance payers to offer this service in your region.

Credit Balance Recovery Services

TREND employs a very skilled and experienced team of recovery analysts that provide credit balance resolution services to providers in your state. TREND is typically able to assist providers with correspondence management at no cost when combined with our on-site credit balance recovery service.

Our Service Modules

Below are the service modules found in TRENDConnect which support our Correspondence Management solution:


TRENDTrack helps you manage, track and report on your inventory of refund requests received from payers and their vendors. This dynamic, streamlined user experience infuses accountability and transparency into an otherwise cumbersome manual process. Further, you will be able to analyze root cause detail and tap into valuable payer and vendor accuracy rates in real time. 


TRENDResolve is a game-changer

Secure, cloud-based application

Our unique solutions are built on an advanced HIPAA-compliant, cloud-based technology platform that helps our payer partners to reduce redundancy, minimize cost, and manage resources more effectively.

Built from the ground up

Our application is a comprehensive, technology enabled solution created from a configurable suite of business process modules designed to minimize the cost and maximize the efficiency of the payer’s payment integrity program.

Dynamic dashboard reporting

TRENDResolve provides real-time status changes, an accurate audit-trail and comprehensive reporting to provide key insights while more effectively managing this costly business requirement.

  • Reduction in duplicate refund requests 98% 98%
  • Increase in productivity 20% 20%
  • Reduction in average days to resolve 32% 32%
  • Providers prefer TREND over other credit balance vendors 100% 100%


You want us on those credit balances. You need us on those credit balances. We use words like honesty, transparency, collaboration. We use these words as the backbone of a company founded to focus on you, our client. You use them as the values required by your vendors. We absolutely have the time  and the inclination to meet with you for 30 minutes, give you a demo of TRENDTrack™ and answer your questions. Either way, you are entitled to a credit balance vendor focused on maximizing their value to you!

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